🔷 Overview

This training helps develop a safety culture at the level of the management team and governance of healthcare facilities. Through dynamic videos led by an expert in organizational and human factors, learn to develop a managerial safety culture and promote feedback by adopting a fair and equitable culture.

‍

🔷 Description

Pre-requisites:

• Be a healthcare system professional

Duration:

• 2 to 3 hours independently
• 1 hour in a group (videoconference debriefing)

HAS certification criteria:‍

• Criterion 3.1-04: The hospital promotes a culture of reporting adverse events, including near misses.
• Criterion 3.2-04: The hospital trains its professionals in risk management using healthcare simulation tools.
• Criterion 3.2-05: Team leaders are trained and supported in their mission.

‍

🔷 Strengths

• Dynamic video by Emmanuel Raggi, former flight attendant, trainer and expert in human factors and safety culture.
• This training is based on concrete concepts allowing immediate application in practice: the culture of the hero, the return of experience, the false feeling of security, the structural secret, the illusion of control and the illusion of the central.
• Mixed format, combining individual reflection and collective debriefing.

‍

🔷 Program

PART 1: autonomous, asynchronous

• ‍Introductionto training

• Pre-test (positioning test)‍

• Module 6: Adjust hierarchical distance as a manager‍
  
  • Define the characteristics of a hierarchical distance.
  • Identify the impacts of hierarchical distance.
  • Define which situations justify the implementation of hierarchical distance.

• Module 7: Secure care through feedback‍
  
  • Organize feedback according to its 3 pillars: just culture, relevance of feedback, and effectiveness of the use of feedback.
  • Focus on feedback from the organization's perspective.
  • Focus on feedback from the operator's perspective.

• Module 8: Maintain quality of care by recognizing practice migration‍
  
  • Focus on how to understand and arbitrate the normalization of deviance.
  • Acquire tools against the normalization of deviance.

• Module 9: Develop a managerial safety culture‍
  
  • Define the managerial safety culture.
  • Identify the consequences of managerial illusions.

• Module 10: improve the reliability of a complex system at risk through management focused on organizational and human factors‍
  
  • Develop a culture of margin, to have the resources to detect and manage errors.
  • Develop an overall vision to anticipate new risks with knowledge of the field.
  • Promote leadership rather than management for daily safety

• ‍Post-test (measuring progress and validating skills) & Action plan

• ‍Training assessment

‍

PART 2: group, videoconference debriefing

• ‍Training debriefing with a human factors expert‍
  
  • Identify discrepancies between professional practice and best practices to facilitate teamwork and performance.
  • Identify individual and team areas for improvement.
  • Establish an individual and collective action plan to strengthen teamwork.