🔷 Overview
Stepping back in the face of aggression helps maintain emotional calm and an objective perspective, promoting an appropriate response. This training offers a better understanding of the underlying factors related to patient aggression in order to facilitate the search for solutions and prevent new incidents.
🔷 Description
Pre-requisites:
- Be a healthcare system professional
Duration:
- 1 hour independently
- 1 hour in a group (videoconference debriefing)
HAS certification criteria:
- Criterion 3.2-04: The hospital trains its professionals in risk management using healthcare simulation tools.
- Criterion 3.2-07: The governance has a safety policy for its professionals.
🔷 Strengths
- Providing concrete tools allowing for immediate practical application.
- Filmed interviews with David Corona, ex-GIGN crisis negotiator, and Anne Gervaise Vendange, negotiator, profiler, and psycho-practitioner.
- Mixed format, combining video immersion, individual reflection and collective debriefing.
🔷 Program
― Self-paced learning (asynchronous)
- Introduction totraining
- Pre-test (positioning test)
- Video simulation
- Immersive video-simulation of the reception of a couple in a gynecological emergency. The husband is distressed and has increasing difficulty communicating with the nursing team.
- Filmed interviews: synthesis and analysis of the situation.
- Summary of key points to remember
- Understand the 3 levels of aggression risk prevention in patients.
- Develop a risk management approach regarding the management of anxiety, aggressiveness, and violence:
- Non-violent communication.
- De-escalation strategies.
- Team protection (premises ergonomics, etc.).
- Post-test (measuring progress and validating skills) & Action plan
- Training assessment
― Group debriefing via videoconference (synchronous - optional)
- Video-simulation debriefing with a risk management expert
- Identify discrepancies between professional practice and best practices to improve aggression management.
- Identify individual and team areas for improvement.
- Establish an individual and collective action plan to strengthen teamwork.
◆ In-house training session ◆
Price per learner, applicable for a reference group of 10 professionals. This price gives each learner access to the e-learning course. A group debriefing via videoconference can be organized at the end of the training upon request (optional, based on a quote).
◆ Individual license ◆
Annual subscription giving access to the entire catalog on an individual basis. Group debriefings are reserved for in-house training and are available as an option for groups.
