Author biography
Guillaume Tirtiaux trained as an electrical engineer.
Having developed a passion for aviation from an early age, he continued his training as a professional pilot while studying at university.
A captain and instructor since the age of 29, he has been involved in studying and then teaching the principles that make a pilot a good crew member: Crew Resource Management or CRM.
Today, Guillaume is an airline pilot with Air France, as well as a CRM trainer with the company.
For several years, Guillaume co-directed REPORT'in, a group of airline pilots transposing CRM principles to other high-risk sectors, including healthcare and the nuclear industry.
A master practitioner in Mental Coaching, Guillaume is constantly exploring new avenues to identify concrete ideas and tools to help individuals and teams achieve greater success.
Book summary
In the 70s, the number of plane crashes was so high that airlines faced a major crisis. A NASA study revealed the difficulty pilots had in cooperating with each other. In response, Crew Resource Management (CRM) was developed to teach flight crews to work better together. Results quickly followed, making CRM training mandatory.
In many sectors other than civil aviation (healthcare, energy, etc.), the losses linked to ineffective communication or inappropriate leadership are also measured in human lives. However, whatever the company, and even if they are less blatant, such dysfunctions remain just as pernicious: loss of performance, degradation of well-being, burnout...; and ultimately very costly.
From individual performance (managing stress, fatigue, attention, etc.) to collective performance (communication, teamwork, decision-making, etc.), this book, packed with examples, will help you discover the best CRM practices of airline pilots, and extend them to all professions, including your own. You and your group will gain the ability to bounce back from adversity and keep moving forward.
Discover our"Reliability in perioperative care" course
Guillaume, why a 2ᵉ edition of your book?
(Interview of 09/04/2025)
"Since 2018, the year I began writing the original edition, I have been enriched by numerous training projects and inspiring encounters. These have taken me far beyond the aeronautical field, to sectors as varied as healthcare, the nuclear industry, the fire service, the space sector, rail transport and IT security, to name but a few.
These years of experience and reflection have enabled me to develop new ideas and tools which, I hope, will contribute to the goal of Mieux Réussir Ensemble. Among the themes that enrich this new edition are the role of emotions, the impact of our state of mind on the effects of stress, System 3 and inhibition, psychological safety, the six leadership styles and their impact on the organizational climate, as well as topics such as conflict management, tactical empathy and implicit communication.
In this new edition, Chapter 9, initially devoted exclusively to experience sharing, has been renamed "Organizational Factors", to broaden the discussion and set out the influence exerted by the different levels of an organization on individual and collective performance.
I've also taken the opportunity to include effective behaviors at the end of the relevant chapters.
I'd also like to take this opportunity to replace the traditional term "soft skills" with "human skills". I fully support this new name, which gives them their own identity, without pitting them against technical skills. On the other hand, I'm not in favor of the term "soft skills", as there's nothing "soft" about these essential competencies.
Finally, I've corrected a few grammatical and spelling errors, as well as four inaccuracies."
