HAS certification criterion 1.1-06: the essence of compassionate care in healthcare facilities
The certification of healthcare facilities by the Haute Autorité de Santé (HAS) aims to guarantee and improve the quality of care. At the heart of this approach is respect for the fundamental rights of the patient, symbolized in particular by Criterion 1.1-06: The patient benefits from benevolent care.
What is benevolent care according to the HAS (French National Authority for Health)?
Well-treatment is not a simple rule, but a fundamental principle and a culture that must permeate the entire healthcare facility. Its objective is to guarantee the respect, dignity, and well-being of each patient. This culture involves all actors: the patients themselves, their relatives, user representatives, healthcare professionals, management teams, administrative staff, and even the governance of the facility.
Benevolent care goes far beyond quality medical care (such as reception or pain management). It pays particular attention to communication (e.g., the announcement of a diagnosis), personalized support and respect for patient autonomy. This includes active listening, the total absence of any form of mistreatment, and the creation of a secure, soothing environment. The HAS also stresses that the promotion of good treatment of patients and their families is closely linked to the well-being of professionals, through the provision of appropriate equipment, training, protocols, and the enhancement of quality of life at work.
How is criterion 1.1-06 assessed?
The evaluation of Criterion 1.1-06 is carried out at the scale of the entire hospital and is considered Imperative for certification. The evaluation elements cover several aspects:
- From the patient's point of view: The evaluation focuses on whether the patient received a response and assistance for their basic needs throughout their care, and whether, from their point of view, professional practices were benevolent, including in situations of activity pressure.
- From the professional's point of view: It is assessed whether the patient's autonomy in their basic needs is evaluated, even under activity pressure. The team must be able to identify risks to benevolent care and implement improvement actions. Professionals must know how to report potential internal mistreatment situations, and all stakeholders must present their role to the patient.
The evaluation is based in particular on the Tracer route and the System audit.
Recognizing ordinary abuse to improve the patient experience
Compliance with Criterion 1.1-06 and the establishment of a culture of benevolent care require particular attention to everyday situations, which can sometimes be sources of "ordinary mistreatment." These can result from established routines or a gradual deviation in behavior.
To help healthcare professionals identify these situations and develop the right reflexes, training is an essential lever.
Develop your reflexes for benevolent care with Safeteam.
Safeteam offers a training course designed to meet these challenges: "Ordinary mistreatment: recognizing it to improve the patient experience". The aim of this course is to help you develop reflexes to prevent mistreatment and reinforce good treatment on a daily basis.
Here are the key points of this training course, ideal for all nursing staff:
- Format and Duration: 100% remote, for a total duration of 2 hours. It consists of a self-study part (1 hour) and a group videoconference part (1 hour).
- Innovative Pedagogical Approach: The training employs immersive video simulation, real-world case studies, quizzes, videos, and articles. You will follow the journey of a patient urgently admitted to the hospital, placing you in the role of both patient and caregiver to raise awareness of mistreatment situations encountered daily. The immersive video simulation will expose you to real-life situations in the emergency room, operating room, PACU, etc., requiring you to anticipate and correct risks (open curtains, jargon, isolation, time pressure).
- Concrete Objectives: You will learn to identify situations and signs of mistreatment, to communicate with empathy to secure the patient, and to apply HAS best practices for prevention. The targeted skills include identifying signs of mistreatment and responding immediately according to HAS guidelines, adapting communication to build trust, and maintaining patient dignity.
- Reflexive Approach: The training includes a pre-test for positioning and a post-test to measure your progress. The group session includes a video simulation debrief with an expert. Targeted feedback and debriefing promote a reflexive approach to permanently anchor best practice reflexes.
- Action Plan: Debriefing helps to identify discrepancies between your practice and the recommendations, to define your individual and team areas for improvement, and to establish an action plan.
This training is an excellent way to reconcile patient dignity, professional ethics, and quality of care by detecting signs of mistreatment and applying HAS (Haute Autorité de Santé) guidelines. Validation is obtained by achieving a score >70% on the post-test and completing the entire course.
Investing in the training of your teams means investing in the fundamental respect for the patient and in the overall quality of care, in line with the requirements of HAS certification Criterion 1.1-06.
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