🔷 Overview

Stepping back in the face of aggression helps maintain emotional calm and an objective perspective, promoting an appropriate response. This training offers a better understanding of the underlying factors related to patient aggression in order to facilitate the search for solutions and prevent new incidents.

‍

🔷 Description

Pre-requisites:

• Be a healthcare system professional

Duration:

• 1 hour independently
• 1 hour in a group (videoconference debriefing)

HAS certification criteria:‍

• Criterion 3.2-04: The hospital trains its professionals in risk management using healthcare simulation tools.
• Criterion 3.2-07: The governance has a safety policy for its professionals.

‍

🔷 Strengths

• Providing concrete tools allowing for immediate practical application.
• Filmed interviews with David Corona, ex-GIGN crisis negotiator, and Anne Gervaise Vendange, negotiator, profiler, and psycho-practitioner.
• Mixed format, combining video immersion, individual reflection and collective debriefing.

‍

🔷 Program

PART 1: autonomous, asynchronous

• ‍Introduction totraining

• Pre-test (positioning test)‍

• ‍‍Video simulation‍
  
  • Immersive video-simulation of the reception of a couple in a gynecological emergency. The husband is distressed and has increasing difficulty communicating with the nursing team.
  • Filmed interviews: synthesis and analysis of the situation.

• Summary of key points to remember
  • Understand the 3 levels of aggression risk prevention in patients.
  • Develop a risk management approach regarding the management of anxiety, aggressiveness, and violence:
    
    • Non-violent communication.
    • De-escalation strategies.
    • Team protection (premises ergonomics, etc.).

• ‍Post-test (measuring progress and validating skills) & Action plan

• ‍Training assessment

‍

PART 2: collective, videoconference debriefing

• ‍Video-simulation debriefing with a risk management expert‍
  
  • Identify discrepancies between professional practice and best practices to improve aggression management.
  • Identify individual and team areas for improvement.
  • Establish an individual and collective action plan to strengthen teamwork.